AccuCode AI - Frequently Asked Questions

FAQ

Frequently Asked Questions

You've got a lot of questions. We've got a lot of answers.

1. How long does implementation typically take from contract to go-live?

Implementation timelines depend primarily on your IT team's availability and responsiveness. For Epic clients, after downloading our pre-approved app and establishing backend user permissions, typical integration takes approximately 90 days. We provide comprehensive security documentation upfront to expedite the process. For other EMR systems, timelines vary based on complexity and your team's readiness.

2. What EMR integrations are available?

AccuCode has a pre-approved application within Epic's App Orchard ready for immediate download. We're fully compatible with all EMR systems conforming to HL7 FHIR R4 interoperability standards, including Oracle Health (Cerner), MEDITECH, eClinicalWorks, Athena, and many others. Specific implementations require scoping the work required as each clients instance may vary. Our platform is designed to work with your existing infrastructure, regardless of vendor.

3. What training or workflow changes are required?

No changes to your workflows are required. AccuCode is designed as a seamless replacement for the manual components of your existing pipeline. Your processes, protocols, and systems remain exactly as they are we simply eliminate the manual labor within them. Zero training, zero disruption, immediate automation.

4. What happens if our EMR gets upgraded or we switch systems?

AccuCode transitions with you through any EMR upgrades, ensuring continuous service without interruption. In the event of a complete EMR change, we conduct a re-scoping exercise to map our automation to your new system, guaranteeing the same level of service continues uninterrupted throughout your transition.

5. How does AccuCode handle unstructured data like scanned documents or hand written notes?

With 80% of healthcare data being unstructured, we've developed proprietary, patent-pending technology that goes well beyond traditional OCR capabilities. Our system accurately structures unstructured data from any source—handwritten notes, scanned documents, PDFs, faxes—if it exists in your EMR database, we can access, interpret, and utilize it with exceptional accuracy.

6. How do you achieve 99%+ accuracy rates?

Our accuracy stems from proprietary patent-pending technology combined with a 7-step process. Additionally, we employ human-in-the-loop auditing systems where expert reviewers use proprietary AccuCode tools to verify outputs and continuously improve our algorithms. This combination of advanced software and strategic human oversight ensures consistently superior accuracy.

7. What happens to the small percentage of cases that still need human review?

In practice, virtually zero cases require human intervention for processing to achieve > human levels of accuracy. However, we maintain human-in-the-loop auditors who use proprietary AccuCode tools to continuously audit, refine, and retrain our system. Your software becomes increasingly optimized for your specific healthcare environment over time, learning the nuances of your particular data patterns and requirements.

9. Can AccuCode handle our specific quality measures and registry requirements?

Yes. We've already built and validated automated abstractions for CMS, The Joint Commission, NCDR, GWTG and more. Our comprehensive registry list (available upon request) continues to expand. If you have unique requirements, we can build custom abstractions to your exact specifications.

10. How do you ensure compliance with changing regulatory requirements?

Our systems automatically monitor and ingest regulatory updates in near real-time, immediately applying these changes to affected patient records and workflows. You never need to worry about missing updates or maintaining compliance. Our platform ensures you're always current with the latest requirements across all governing bodies.

11. How do you ensure HIPAA compliance and comprehensive data security?

We exceed all HIPAA compliance requirements and healthcare data security best practices. Our security infrastructure is maintained by ex-Google security engineers who bring enterprise-level expertise to healthcare data protection.

12. Who has access to our patient data?

Only authorized AccuCode employees can access your PHI, and only for the minimum time necessary to perform required services. All AccuCode employees are U.S. citizens living and working within the United States. We maintain strict access controls, comprehensive audit logs, and follow the principle of least privilege for all data access.

13. Where is our data stored and processed?

All data processing occurs on servers physically located within the United States. Your data never leaves U.S. borders for any reason. We utilize redundant, secure data centers that comply with all healthcare data sovereignty requirements, ensuring your information remains protected and compliant with all applicable regulations.

14. How quickly will we see ROI from implementing AccuCode?

ROI timelines depend on your selected services and IT team's integration speed. For existing, pre-built clinical quality abstractions, you can see returns within weeks of go-live. We provide detailed ROI projections during the proposal phase.

15. What happens to our existing coding and abstraction staff?

Our goal is enabling healthcare professionals to return to patient care. With healthcare facilities facing critical staffing shortages. The WHO estimates a global shortage of 10 million healthcare workers by 2030. AccuCode allows you to redeploy valuable clinical staff from paperwork to patient-facing roles. No one loses their job; everyone gains more meaningful work that directly impacts patient outcomes.

16. How does pricing work per chart, subscription, or volume-based?

AccuCode offers flexible pricing models tailored to your needs. We can structure pricing per chart, as a subscription with volume discounts, or on a revenue-share basis. Typically, clients begin with per-chart or subscription pricing while we collect performance data over 12 months, then transition to a revenue-share model that aligns our success with yours.

17. What if AccuCode makes an error? Who retains liability?

All records undergo human in the loop verification through the AccuCode auditing interface. The small percentage of staff not redeployed to patient care transition into auditing roles, maintaining your organization's standard liability framework. For clients preferring full-service automation, AccuCode employs certified abstractors and coders who provide additional quality assurance for an additional fee.

19. Can we start with a pilot program before full implementation?

Absolutely. We encourage pilot programs as they allow you to experience AccuCode's impact firsthand while minimizing initial commitment. Pilots typically focus on a specific department or workflow, demonstrating measurable results that build confidence for organization-wide deployment.

20. How customizable is AccuCode to our specific protocols and requirements?

AccuCode adapts to meet your exact requirements. Our platform is designed to accommodate each organization's unique protocols, forms, and specifications. For requirements beyond our standard configurations, we'll scope the customization during discovery to ensure our solution perfectly matches your needs without compromise.

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